Terms & Conditions

1. General Information:

– Orange Wheels is committed to providing a safe, enjoyable, and enriching environment for children and families. By entering our premises or using our services, you agree to abide by these terms and conditions.

2. Membership:

– Validity: Orange Club membership is valid for 1 month from the date of purchase.

– Eligibility: Membership is for one child only and is non-transferable.

– Benefits: Members gain entry to Orange Wheels across UAE. Members also receive 10% off any purchase at Orange Wheels and 20% off on birthday party packages for the cardholder only.

– Cancellation: Membership fees are non-refundable. Orange Wheels reserves the right to cancel memberships without notice if terms and conditions are violated.

3. Entry and Safety:

– Supervision: Children must be supervised by a parent or guardian at all times, except for those using the Drop N Shop service.

– Drop N Shop: Children aged 4 years and older can be left under the supervision of Orange Wheels playmates for up to one hour. Parents or guardians must remain on the premises and provide contact information.

– Conduct: All guests are expected to behave respectfully and follow the rules of each play area. Disruptive behavior may result in removal from the premises.

4. Play Areas and Activities:

– Usage: Play areas are designed for specific age groups; please adhere to posted age recommendations.

– Equipment: Please use play equipment as intended and follow all posted instructions and guidelines from staff.

– Safety: Orange Wheels takes safety seriously. Please report any concerns or incidents to staff immediately.

5. Birthday Parties and Events:

– Booking: Advance booking is required for all birthday parties and events.

– Deposit: A non-refundable deposit is required to secure your booking.

– Changes: Any changes to bookings must be made at least 48 hours in advance.

– Discounts: Orange Club members receive 20% off birthday party packages.

6. Café and Retail:

– Food and Drink: Outside food and beverages are not permitted, except for special dietary needs.

– Discounts: Orange Club members receive 10% off purchases at the café and retail shop.

– Safety: Please follow all health and safety guidelines in our café areas.

7. Liability:

– Injury: Orange Wheels is not liable for any injuries sustained while on our premises, except in cases of gross negligence or willful misconduct by our staff.

– Property: Orange Wheels is not responsible for lost, stolen, or damaged personal property.

8. Data Protection:

– Privacy: We are committed to protecting your privacy. Personal data collected during membership registration or through other interactions will be handled in accordance with our privacy policy.

9. Amendments:

– Orange Wheels reserves the right to amend these terms and conditions at any time. Changes will be posted on our website and at our premises.

10. Governing Law:

– These terms and conditions are governed by the laws of the UAE.

Contact Us:

– For any questions or concerns, please contact us at 800 ORANGE.

By entering Orange Wheels, you acknowledge that you have read, understood, and agreed to these terms and conditions.